![]() ![]() If it does, submit a ticket to our Support team and let us know which software you're using - we'll be able to give you some specific steps. ![]() If at all possible, test if your download speed improves after you temporarily disable your antivirus or firewall software. You should also consider using a different browser to download a transfer, or use your own browser's Incognito or Private browsing mode. You can perform a speed test online, using many websites, such as this one:. You'll also need to know what your download speed is, so you know what speeds you can expect with WeTransfer. Sharing your internet connection with other people, between multiple apps and on several devices will also make the speed drop. Avoid peak hours after work and in the morning if you know you're not on the world's fastest internet connection. Just before we dive in there are typical “busy times” where everything will be slightly slower as your network at peak usage. Despite our best efforts, though, there are some factors which can decrease your download speed with WeTransfer. We do everything we can to offer every single person around this planet we call home the fastest downloads possible. ![]()
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